Inbox Module
Every conversation. Zero platform jumps.
Consolidate Instagram comments, WhatsApp chats, and Facebook messages into one calm inbox, backed by CRM context and brand-aware drafts.
Conversations
3 itemsIs the summer collection linen pre-shrunk? Thinking of getting the dress.
Hi, checking on order #4928. Has it shipped out yet?
Received the organic tee but the sizing fits smaller than expected.
Sarah K.
via Instagram CommentOpen
Customer Context
Quick Templates
Unified Connection Ingestion
Hoopoe maps incoming webhook payloads directly to existing customer context profiles. No more switching interfaces to see past orders or email logs.
Smart Copilot Drafts
Every message draft is grounded in your active campaign parameters and knowledge bases to ensure answers are accurate and adhere to restricted wording rules.
SLA Breach Tracking
Configurable countdown timers notify your community managers before reply windows breach agreement targets. Custom flags alert managers immediately.
Connect your customer conversations
Consolidate comments, direct messages, and chat feeds. Start resolving issues in seconds.
