You control the workspace
You are responsible for members, connected accounts, approved content, automation rules, and publishing decisions.
Terms of Service
The operating agreement for using Hoopoe responsibly.
These terms explain what you can expect from Hoopoe, what we need from you, and how connected channels, AI, automation, and subscriptions are handled.
Last updated: July 1, 2026Read privacy policy
Platform access depends on APIs
Social media features depend on official platform permissions, review status, rate limits, and policy changes.
AI drafts require judgment
AI-generated content, recommendations, and replies should be reviewed before use unless you configure an allowed automation.
Using Hoopoe
By creating an account, joining a workspace, or using Hoopoe, you agree to these terms. If you use Hoopoe for a company or other organization, you confirm that you are authorized to accept these terms for that organization.
Plan campaigns, audiences, briefs, budgets, and timelines.
Create AI-assisted content, images, variations, captions, hashtags, SEO notes, and briefs.
Schedule and publish approved content to connected social media accounts.
Read permitted comments, messages, analytics, leads, and engagement signals.
Manage opportunities, contacts, companies, and campaign-attributed CRM activity.
Run automation rules that you configure and approve.
Accounts and connected platforms
You may connect only the social media accounts, pages, profiles, channels, ad accounts, and messaging channels that you own or are authorized to manage. You are responsible for maintaining platform permissions and complying with each platform's rules.
Platform capabilities can change. Hoopoe is not responsible for API downtime, permission denial, rate limits, account suspension, content removal, or policy changes made by third-party platforms.
AI and automation
Hoopoe can generate drafts, recommendations, images, video prompts, reply suggestions, hashtags, SEO notes, and performance insights. Outputs may be incomplete or incorrect, so you remain responsible for review, approval, and use.
Human review
Content should be checked for accuracy, legality, brand fit, platform policy, and customer impact before publication.
Configured automation
Automation runs only according to rules, permissions, and limits you configure. You are responsible for those settings.
Subscriptions
Paid access is managed through subscription plans. Your plan controls feature access, workspace limits, usage quotas, billing cadence, and available support.
Plans and limitsFeatures, seats, AI credits, scheduled posts, automation runs, and connected accounts may vary by plan.
TrialsA trial may be offered for eligible workspaces. Access may be limited or end if no paid plan is selected.
PaymentsPayments are processed by a third-party payment provider. You authorize recurring charges for paid plans.
CancellationYou may cancel at any time. Cancellation usually takes effect at the end of the current billing period.
TaxesPrices may exclude taxes, duties, or similar charges unless stated otherwise.
Acceptable use
Hoopoe is built for legitimate marketing, customer engagement, and revenue operations. You must not use it in a way that harms people, platforms, customers, infrastructure, or the integrity of public conversations.
- Use Hoopoe for unlawful, deceptive, harmful, abusive, or discriminatory activity.
- Connect accounts you do not own, administer, or have written authority to manage.
- Publish spam, impersonation, malicious links, misleading offers, or platform-prohibited content.
- Bypass usage limits, rate limits, security controls, review flows, or platform policies.
- Reverse engineer, scrape, overload, or interfere with Hoopoe or connected services.
- Use Hoopoe to collect sensitive personal data without a lawful basis and appropriate notice.
Content and ownership
You keep ownership of the content, customer data, brand material, and workspace records you upload or create. You grant Hoopoe the limited rights needed to host, process, generate, display, transmit, and publish that content as part of the service.
Hoopoe owns the platform, product design, software, documentation, trademarks, and service improvements. These terms do not transfer Hoopoe intellectual property to you.
Reliability and liability
We work to keep Hoopoe reliable, secure, and useful, but the service is provided on an "as available" basis. We do not guarantee uninterrupted access, error-free output, specific platform outcomes, campaign performance, lead volume, or revenue.
To the maximum extent allowed by law, Hoopoe is not liable for indirect, incidental, consequential, special, punitive, or lost-profit damages. Any aggregate liability is limited to the amount paid for the service during the 12 months before the claim.
Changes and contact
We may update these terms as the product, law, or platform requirements change. Material changes will be communicated by email, in-app notice, or another reasonable method. Continued use after changes take effect means you accept the updated terms.
Legal contact
legal@hoopoe.aiFor data handling questions, use the dedicated privacy contact on the Privacy Policy.
